My Englaon TV has sound but no picture.

If your Englaon TV has sound but no picture, it can be a frustrating issue. Here are several troubleshooting steps you can follow to identify and potentially resolve the problem:

1. Check Input Source:

• Make sure you've selected the correct input source on your TV. Use the remote control to cycle through the input options to ensure the correct one is selected.

2. Inspect Video Cables:

• Ensure that the video cables (HDMI, component, etc.) are securely connected to both the TV and the source device (cable box, Blu-ray player, gaming console, etc.).

3. Try a Different HDMI Port:

• If you're using HDMI, try connecting the source device to a different HDMI port on the TV to rule out a faulty port.

4. Test with Another Source:

• Connect a different source device to the TV (e.g., another Blu-ray player or gaming console) to see if the issue persists. This helps determine if the problem is with the TV or the original source.

5. Check for Loose or Damaged Cables:

• Inspect all cables for any signs of damage or looseness. Replace any damaged cables.

6. Restart the TV:

• Perform a restart or power cycle on your TV. Unplug it from the power source, wait for about 10-15 seconds, and then plug it back in. Power on the TV and check if the picture returns.

7. Broken Screen:

• If your screen has been/arrived damaged please take a picture of your TV and the box (if your TV arrived with a broken screen) and send them in along with your order details via email to service@englaon.com.au