Troubleshooting information for your Englaon Gaming Monitor.

Please see below for some of the common issues that could occur with your Englaon Gaming Monitor.

 

Problems that arise and Possible Solutions

The power indicator light is off

• Check whether to turn on the power
• Check whether or not to connect the power line

Unable to achieve plug-and-play

• Check whether the PC is matched with plug-and-play
• Check whether the Monitor card is matched with plug-and-play
• Check whether the signal cable 15-pin D-shaped connector is bent

Image is dim

• Adjust brightness and contrast ratio

Image jumps or appears rippled

• There may be electrical devices that cause electrical interference around

The power indicator light is on (flashing)

• Check whether the computer power is turned on

But the Monitor has no image display

• Check whether the computer video card is inserted
• Check whether the Monitor's signal cable is properly connected to the computer
• Check the Monitor's signal cable plug and make sure the pins are not bent
• Check whether the computer is operating by pressing the Caps Lock key on the PC Keyboard

Lack of colour (red, green, blue)

• Check the Monitors signal cable plug and make sure the pins are not bent

The screen is not in the middle or the size is not suitable

• Adjust the CLOCK or press the AUTO key

The image has a colour difference (white does not look white)

• Adjust the RGB colour or reselect the colour temperature

Weak brightness and contrast ratio

• When the Monitor is used for a period of time, if the brightness is reduced to affect normal use, please contact our service team.

Image has horizontal or vertical interference

• Turn off the Windows operating system and adjust the CLOCK or execute the AUTO key